By placing an order, you have confirmed that you have read, understood, and accepted the following policies:
Cancellation is approved within the first 6 hours of purchasing time. After that, your order will be automatically sent to the warehouse to pack and ship out. A management, processing, and transaction fee (10% of your total order value) will be applied for the cancellation. We would appreciate it if you could please tell us the reason for cancellation. It will help us improve our products and services at .
If you realize you have made a mistake when filling shipping information or purchasing, simply email us within 24 hours through our support email at . Please check the order confirmation email sent to you right after your order is placed to verify all information.
We accept returns of products shipped by if the item is damaged, defective, or in the wrong specification, or if there is a case of missing parts of the order. Our policy lasts 15 days from the arrival date. If 15 days have passed since you received the item, unfortunately, we can’t offer a refund or exchange. To complete your return, please contact our support team via our email at for more information. Please send us images of your package with the shipping label showing the incorrect/defective/damaged part. Please be informed that you have to pay the return shipping fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item from . We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-5 business days. If you haven’t received a refund yet, first check your bank account or credit card company, as it may take some time before your refund is officially posted. If you’ve done all this and still haven’t received your refund, please contact us at .